FAQ: Invitation & communication questions

Can I have feedback on my application?

TestGorilla is a software tool used by a company looking to hire. We do not have access to your job application status or feedback on your application. You will need to contact the company you applied to for any information about your job application.

Can I see my results?

Yes, you can! You may be redirected to the TestGorilla Profile page upon completing your assessment. Once you create your account, you can log in to have an overview of your results and the status of any of your past and current assessments. Click here to learn more about TestGorilla Profiles.

If you cannot see your results, the employer may have disabled automatically directing you to the TestGorilla Profile login page upon completion of the assessment. The decision is made at the employer's discretion.

We do not share the answers to test questions with candidates or companies, to protect the integrity of our tests.

How do I contact the company I applied to?

You'll need to contact them via any means they have provided in their job posting or on their company website. We do not have contact details we can share with the potential employer.

I am using a public invitation link, but my email address is not accepted. What should I do?

First, check that your email address is typed correctly. All email addresses are processed through an email validation service that prevents the use of high-risk emails.

Your email address may be mistaken for a fraudulent account if:

• it contains a lot of numbers or characters
• it is new
• it is frequently used to send unsolicited emails

If your email address is correct and it is still not being accepted, please contact us from the email address you'd like to use for the assessment.

I have completed my assessment. What happens next?

Your assessment ends with the following message:

Thanks for completing this assessment. You can close this window now.

Your answers are saved and made available to the hiring company. You do not receive a confirmation email regarding the completion of your assessment.

If applicable to your assessment, you may be redirected to the TestGorilla Profile page upon completing your assessment. Once you create your account, you can log in to have an overview of your results and the status of any of your past and current assessments. Click here to learn more about TestGorilla Profiles.

If you cannot see your results, the employer may have disabled automatically directing you to the TestGorilla Profile login page upon completion of the assessment. The decision is made at the employer's discretion.

I haven't received my email invitation. What should I do?

If you are expecting an invitation from us, please first check your spam folder. If it's there, mark the email as Not Spam. If it is not there, contact us so we can investigate.

I received a reminder but I have already finished my assessment.

You should double-check your assessment to ensure it is fully completed by following the link on the reminder email.

Sometimes, companies have additional questions at the end of the assessment which can be missed. This can result in your assessment not being marked as complete, so it is always best to check.

Your assessment ends with the following message:

Thanks for completing this assessment. You can close this window now.

You may also have been invited to more than one assessment. If it has definitely been completed and you're still receiving reminders, please contact us.

When should I contact TestGorilla, and when should I contact the hiring company?

If you are experiencing any technical difficulties during your test, or to provide feedback about the assessment content contact us. 

For everything else (deadlines, test content, the status of your application, etc.) we recommend contacting the company for the fastest and most direct answers, as TestGorilla does not have access to this information.