FAQ: Equipment & connectivity questions

Can I take the assessment on a mobile device?

You can, but it is not recommended.  The small screen size can make answering questions very difficult. We recommend using a laptop or desktop computer with Google Chrome as a browser.

If your assessment contains a test of your programming skills, you'll get a warning discouraging you from using a mobile device. This is because writing code on a mobile device is very difficult.

I don't have a webcam and my assessment has video questions. What should I do?

Do you have access to a different computer that does have a webcam? Can you borrow a camera from a friend? If not then you should contact the company that sent you the assessment. It is recommended to contact the company to make alternate arrangements.

I was disconnected from the internet. When I reconnected, my test was finished.

Your timer continued to count down, even though you left the test. This is a measure to protect the integrity of the test results.

This measure applies to all candidates, even if you are having technical difficulties. If this happens, please contact the company you applied to directly to discuss any accommodation.

My camera display is blank/black.

This can happen for several reasons. Here is what you can do to try and remedy it:

• Ensure you have granted permission for your browser to access your camera.

• Ensure you are using a supported browser. 

• If you have multiple camera devices, ensure you have given your browser and our website permission to use the right device.

• Try launching the assessment in incognito mode/in a private window.

• Ensure your camera drivers and web browser are up to date.

• Restart your device and try accessing the assessment again using the link in the invitation email.

The questions are loading slowly or my test has frozen.

This is most often a problem with the internet connection. If your connection is slow or unstable, you may face issues loading questions and saving your answers. We recommend running an internet speed test before beginning your assessment. Ideal minimums are:

• Download speed: 1.5 Mbps
• Upload speed: 2 Mbps

Reliability is critical. Disconnections, no matter how short, can interrupt communication between your device and our servers.

To be extra cautious, use an ethernet connection or locate yourself as close to your Wi-Fi router as you can.

We do not recommend using public Wi-Fi connections unless you have no other option. These connections are usually shared with many other people, resulting in less stable and slower speeds.