Ensure your assessment results are secure and validated with a fast, fair identity check.
Some employers require identity verification before you can begin an assessment. This crucial, quick step confirms that the person taking the assessment is the same person who was invited, ensuring integrity for everyone.
Approx. read time: 5 minutes
In this article
1. Why you are asked to verify your identity
Identity verification is an essential part of maintaining a fair and reliable hiring process. It is used to ensure that:
Assessment results reflect the skills of the correct, invited person.
All candidates go through the same fair, objective process.
Employers can fully trust the validity of the results they receive.
If identity verification is enabled for your assessment, you must complete it before starting. You cannot skip this step.
2. What you need before you start
Before beginning identity verification, gather the following to ensure a smooth, quick process:
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A valid, physical government-issued ID, such as:
Passport
National identity card
Driver’s license
⚠️ Important ID rules:
You must use a real, physical ID document.
Photos of an ID displayed on a screen, screenshots, scans, printouts, or photocopies will not work and will cause verification to fail.
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A reliable device with:
A working camera (front-facing or webcam)
A modern browser (Chrome, Safari, Firefox, or Edge recommended)
A stable internet connection
Good lighting so your face and ID are clearly visible
You can complete identity verification on a desktop computer or mobile device.
3. When identity verification happens
Identity verification is performed before the assessment officially starts.
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After clicking your assessment invitation link, you will see an introduction screen explaining that identity verification is required.
You must complete identity verification before accessing any test questions.
Once verification is complete and successful, the assessment will begin automatically.
4. Step-by-step: How to verify your identity
The identity verification process usually takes less than 30 seconds to complete.
Step 1: Upload your ID
You will be prompted to use your device’s camera to take a photo of your physical ID document.
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Make sure:
The entire ID is visible
The photo is clear and not blurry
All text and your photo on the ID are readable
🚫 Important: Do not upload any of the following**:
Screenshots
Photos of an ID shown on another screen
Scans or photocopies
Printed images of an ID
Expired documents
Uploading anything other than a physical ID document will result in verification failure.
Step 2: Take a live selfie
After successfully uploading your ID, you will be asked to take a live selfie.
Position your face inside the frame on the screen.
Remove obstructions such as hats, sunglasses, and face coverings.
Follow any on-screen instructions (such as turning your head slightly).
Note: The selfie must be taken live. Photos, screenshots, or pre-recorded images will not work.
Step 3: Identity matching
The system automatically compares the photo on your physical ID document with the live selfie you just took. This process happens instantly.
You will see a confirmation once verification is complete.
If verification succeeds, you will be taken directly into the assessment.
5. What happens after verification
If verification is successful
You will immediately proceed to the assessment.
Your results will be marked as ID verified for the employer.
You can complete the assessment as normal.
If verification is not completed
If you exit the process before completing the steps, you cannot start the assessment.
You may be able to return later using the same invitation link to resume.
Verification sessions can usually be resumed for up to 7 days, depending on your employer's settings.
If verification fails
Verification may fail if:
Your face does not match the photo on the ID.
The ID image is unclear or invalid.
A physical ID document was not used (e.g., a screenshot or printout was uploaded).
If verification fails:
You will not be able to continue with the assessment.
Your assessment attempt will be stopped.
Your employer will be notified that identity verification was not successful.
Note: In most cases, you cannot retry verification unless the employer sends you a new invitation.
6. Privacy and data handling
TestGorilla is committed to protecting your privacy throughout the hiring process.
Identity verification is handled securely by TestGorilla’s verification partner.
TestGorilla does not store your ID images or selfie.
Only the verification result (pass or fail) is shared with the employer.
The employer does not have access to your ID.
The entire process complies with applicable data protection laws, including GDPR and CCPA.
7. Common issues and how to fix them
Issue |
How to Fix |
My ID keeps getting rejected |
Confirm you are using a physical ID, not a screen or printout. Improve lighting, avoid glare or reflections. Make sure all edges of the ID are visible. |
My selfie does not match |
Remove glasses, hats, or masks. Face the camera directly and ensure your face is fully visible. |
The page froze or closed |
Reopen your invitation link to resume. Use a supported browser. Check your internet connection. |
8. Frequently asked questions
Can I use a photo or screenshot of my ID?
No. Only a physical ID document is accepted. Photos or screenshots will cause the verification to fail.
Can I use a printed copy of my ID?
No. Printed copies will cause verification to fail.
Does identity verification affect my score?
No. It is a separate step that only confirms your identity before you begin the scored assessment.
Can I use my phone?
Yes. Mobile devices are supported for the verification process.
What if I do not want to verify my identity?
If identity verification is a required setting for your assessment, you will not be able to proceed with the assessment without completing it.
🚀 Next steps