Understanding ID verification on your TestGorilla profile
To maintain a fair and secure testing environment, TestGorilla has introduced ID verification for candidates taking skills tests on their TestGorilla profile. This step helps protect the integrity of skills assessments and ensures every candidate is on a level playing field.
Why is TestGorilla requiring ID verification?
ID verification helps us create a fair and accurate assessment environment for everyone. It ensures that every candidate has an equal opportunity to demonstrate their skills, preventing situations where some might have an unfair advantage. This step helps us maintain the integrity of your test results.
Verifying your identity helps ensure a trustworthy platform for everyone, including candidates and employers.
How does ID verification benefit me?
While it might seem like an extra step, verifying your ID comes with several benefits:
✅ More opportunities
Verified profiles are more likely to be noticed by recruiters. Some employers even prioritize candidates who have completed ID verification.
✅ Stand out from the crowd
A verified profile shows recruiters you're committed and trustworthy, giving you an edge in competitive hiring processes.
✅ Access more features
Candidates with verified IDs may unlock additional benefits, such as:
- Taking extra monthly tests
- Gaining more control over how test results are shared
What do I need for verification?
You’ll need a government-issued ID, such as:
- A passport
- A national ID card
- A driver's license
Please ensure your ID is valid and not expired. The process is powered by a secure third-party provider, Veriff, and usually takes less than a minute to complete.
Is my data safe?
Yes—your privacy and data security are extremely important to us.
TestGorilla only uses ID verification data to confirm your identity. We want you to know that we don't store any of your ID verification data on our system. We work with trusted partner Veriff and follow strict data protection standards to ensure your information is:
- Encrypted
- Securely handled
- Never shared with employers or other third parties
You can read more in our Privacy Policy.
Tips for a smooth verification process
- Make sure your camera is working and well-lit
- Use a physical government-issued ID (no screenshots or digital copies)
- Follow the on-screen instructions carefully
This process can be completed in under 30 seconds.
Verified candidates see more opportunities—complete your ID verification today and confidently take the next step in your career journey with TestGorilla.
Common questions
Can I reattempt verification if it fails?
Yes, you can! If your ID verification doesn't go through the first time, you'll see an error message with a retry button. You can simply click this button to try again. There's no limit to how many times you can retry, so you can keep trying until it works for you.
If you've retried multiple times and are still seeing this message, please contact our support team, and they'll be happy to help you.
What should I do if my verification failed?
If your ID verification didn't work, it helps to know what error message you received or at what stage it failed. Here are some common reasons why it might not work:
- Poor lighting or a blurry image when you took your selfie.
- Using an unsupported ID type or an expired document.
- A mismatch between your document and your selfie.
We recommend trying again in a well-lit area and making sure you're using a supported, valid ID document. If you're still having trouble after retrying, please reach out to our support team for further assistance.
What if the system says, “We couldn't verify your identity”?
This message means that the automated checks weren't able to confirm your identity. Please try the verification process again. If you've retried multiple times and are still seeing this message, please contact our support team, and they'll be happy to help you.
Can I skip the ID verification step?
You have the option not to verify your ID. However, if you choose not to, you won't be able to access our expanded test library to take tests. Verifying your ID unlocks more opportunities for you to showcase your skills!